Last updated: June 2026
These Terms & Conditions (“Terms”) govern your booking of, and stay at, ReCreation, a family village located at 85 Impasse
du Sablas, Saint-Étienne-de-Serre, 07190, France (“ReCreation”, “we”, “us”).
By submitting an enquiry, confirming a booking, or staying with us, you agree to these Terms on behalf of yourself and everyone
in your party.
The Village Guide forms an integral part of these Terms. By booking with us, you confirm that you have read,
understood, and agree to follow the Village Guide, which contains important information about safety, daily rhythms, shared spaces,
and community expectations.
| Term | Meaning |
|---|---|
| “Stay” | A Festival Stay, Chapter Stay, or other stay offered by ReCreation. |
| “Guest” or “family” | The person making the booking and all members of their party, including children. |
| “Village Guide” | The guest guidelines provided before and during your Stay (available on our website and in printed form at the property). |
The cancellation and refund terms that apply to your Stay are set out in your booking confirmation. If your booking confirmation
does not specify otherwise, the following default policy applies:
| Cancellation notice | Refund (excluding deposit) |
|---|---|
| More than 60 days before arrival | Full refund less €200 admin fee |
| 30–60 days before arrival | 50% of total booking value |
| Less than 30 days before arrival | No refund |
Deposits are non-refundable except where we cancel your Stay under Section 14 (Force Majeure).
If you need to change or cancel, please contact us as soon as possible. Where we must cancel or materially change a Stay, we
will offer a comparable alternative or a full refund of sums paid for the affected Stay.
ReCreation is a shared village. By staying, you agree to:
Where conduct affects the safety or well-being of the community, we may ask guests to leave immediately. No refund will be given
for any unused portion of the Stay.
We reserve the right to enter any accommodation:
Guests are liable for the cost of repairing or replacing any damage to property, furnishings, or equipment caused by their party
(including children).
We will inform you of any damage and provide a reasonable estimate of repair or replacement costs. These costs shall be paid
within 14 days of notification.
ReCreation is a parent-present village.
Except during supervised Nature Club sessions, parents and guardians remain fully responsible for their children at all times,
including around the river, woods, fire, and play areas, and must remain contactable and on or near the site as described in the
Village Guide.
ReCreation is a rural property in a natural valley, including a river, woodland, and open ground.
We may occasionally capture photos or video at the village. Media preferences, including for children, are recorded at booking
and respected in line with the Village Guide and our Privacy Policy.
Nothing in these Terms excludes or limits our liability where it would be unlawful to do so under French law, including for
death or personal injury caused by our negligence.
Subject to that:
We strongly recommend that guests obtain comprehensive travel insurance covering:
We are not responsible for failure or delay caused by events beyond our reasonable control, including extreme weather, fire,
flood, illness, or government measures.
In such cases:
These Terms are governed by French law. If you have a concern, please contact us first at contact@recreationnation.org so we can try to resolve it directly.
If a dispute cannot be resolved with us directly, you may be entitled to refer it, free of charge, to a consumer mediator
(médiateur de la consommation) under French law. You may also use the European Commission’s Online Dispute Resolution
(ODR) platform at ec.europa.eu/consumers/odr.
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable French law. Please
see our Privacy Policy for what we collect, why, and your rights.
For any questions about these Terms, please contact us through our Contact page.
