Effective date: June 2026
ReCreation
85 Impasse du Sablas, Saint-Étienne-de-Serre, 07190, France
Contact for privacy questions: contact@recreationnation.org
ReCreation (SIREN: 989 326 988) operates a seasonal family village in the Ardèche, France. We are the data
controller for the personal data we collect from you.
For any questions about this Privacy Policy or how we handle your data, please contact us at contact@recreationnation.org.
| Category | Examples |
|---|---|
| Identity & contact | Name, email address, phone number, postal address |
| Booking & stay | Number of guests, ages of children, dietary or medical needs, room preferences |
| Payment | Payment card information (processed by our payment provider, not stored by us) |
| Website & tracking | IP address, browser type, pages visited, referral source |
| Marketing | Email opens and clicks (if you subscribe to our newsletter) |
| Purpose | Legal Basis |
|---|---|
| To process your booking and provide your stay (including communicating with you, managing payments, and accommodating dietary/medical needs) |
Performance of a contract (and, for medical/dietary information, your explicit consent — see Section 11) |
| To respond to your enquiries and provide customer support | Legitimate interest (to operate our business effectively) |
| To understand how visitors use our site and for advertising (analytics and marketing cookies) | Consent |
| To send you marketing emails (newsletters, offers) — only if you have explicitly opted in | Consent |
| To comply with legal obligations (e.g., accounting, tax, or safety records) | Legal obligation |
| Type of data | Retention period |
|---|---|
| Booking data | 5 years from the end of your stay (for accounting, tax, and legal purposes) |
| Enquiries that do not result in a booking | 3 years from the last contact |
| Marketing / newsletter data | Until you unsubscribe (we keep a record of your unsubscribe request) |
| Website analytics data | Up to 14 months |
We share your data only as necessary to operate ReCreation. We do not sell your data. We may share it with the
following categories of recipients:
| Category of recipient | Purpose | Location |
|---|---|---|
| Payment service providers | Processing payments | EU / outside EEA under safeguards |
| Website hosting & security providers | Hosting and securing our website | EU |
| Cloud productivity & collaboration tools | Managing enquiries, bookings, files and communications | EU / outside EEA under safeguards |
| Email & communication providers | Sending and receiving email | EU |
| Website analytics & marketing providers | Understanding site use and advertising (only with your consent) |
EU / outside EEA under safeguards |
| Email marketing platforms | Sending newsletters (only if you have consented) | EU / outside EEA under safeguards |
| Professional advisers & regulators (accountants, lawyers, authorities) | Legal, tax, or compliance obligations |
France / EU |
| Emergency services | In the event of an emergency during your stay | France |
Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as the
European Commission’s Standard Contractual Clauses and/or the EU–US Data Privacy Framework.
Under the GDPR, you have the right to: access your data; have it corrected; have it erased (subject to legal obligations such as
tax records); restrict how we use it; receive a portable copy; object to processing based on legitimate interests; and withdraw
consent at any time.
To exercise any of these rights, please contact us at contact@recreationnation.org. We will respond within one month.
You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).
If you subscribe to our newsletter, we will use your email address to send you seasonal updates and offers, village news and
stories, and information about upcoming stays.
We use a double opt-in process: after you subscribe, we send a confirmation email, and you must confirm before
receiving any marketing. You can unsubscribe at any time via the link in any newsletter or by contacting us.
Cookies are small text files stored on your device.
Our website currently uses only essential cookies, which are necessary for it to function and for security.
These do not require consent.
If we introduce analytics or marketing cookies (for example, website analytics or advertising tools), we will
ask for your consent through a cookie banner before any non-essential cookie is set. You will be able to accept or
reject them and change your choice at any time. You can also manage cookies through your browser settings, though some parts of
the site may not function properly if you disable them.
We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access,
including secure (HTTPS) connections, restricted access to personal data, and regular reviews of our data practices. No method of
transmission over the internet is completely secure, but we take appropriate steps to protect your data.
We do not knowingly collect personal data directly from children. Where you provide information about your children as part of a
booking (e.g., ages, dietary needs, or medical conditions), we assume you have parental authority to do so.
Information about a child’s dietary or medical needs is special-category (health) data. We process it only on
the basis of your explicit consent, given at the time of booking, and solely to provide for your family’s stay
safely. We do not send marketing communications directly to children.
We may update this Privacy Policy from time to time. The latest version will always be published on our website, with the
effective date at the top. If we make material changes, we will notify you by email (where we have your address) or by a notice on
our website.
For any questions about this Privacy Policy, to exercise your rights, or to report a concern, please contact us at:
Email: contact@recreationnation.org
Postal address: ReCreation, 85 Impasse du Sablas, Saint-Étienne-de-Serre, 07190, France
